More Than Medicine: Handling Emotions in Practice
Short description
In veterinary practice, you’re not just treating animals; you’re also guiding their owners through moments of joy, grief, and even frustration. Every point of contact can bring a new wave of emotion. How do you handle that?
More information
Description
Imagine this:
- A happy client walks in with their new puppy. They are excited and have lots of questions.
- Then, you meet a quiet and sad owner. Their cat is very sick and must be put to sleep.
- After that, a client comes in who is angry. He thinks the treatment costs too much.
In this training session, we will talk about these types of situations. You will learn why people react the way they do and how to respond calmly and kindly.
You will learn:
- How to see and understand people's emotions.
- How to calm things down when a pet owner is emotional.
- How to feel more confident and in control when facing these challenging situations.
It’s not just about "difficult people". It’s about understanding feelings and helping both animals and their owners in the best way possible.
Join us and learn how to deal with emotions in your daily work.
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OBS: Foredraget foregår på engelsk
Dette er Ikke et webinar, men afholdes som et fysisk seminar. Kurset inkluderer en let morgenmad, frokost samt eftermiddags kaffe & kage.
Kurset er gratis for alle ansatte i VetGruppen DK. Evt. overnatning er vi behjælpelige med at arrangere, men er ikke inkluderet, og afregnes derfor af os direkte til klinikken.
Seminars:
Target audienceLanguage:
Dansk, EnglishSpecies:
Small animals, HorsesSpeciality:
Personal Soft Skills, Practice managementTarget audience:
Nurses, VeterinariansType:
TheoreticalAgenda
Agenda for dagen (der kan forekomme ændringer):
09:00 : Start & Welcoming
09:30 – 10:30 : part 1 - theory
10:30 – 10:45 : Coffee break
10:45 – 12:30 : Part 2 - a combination of theory and practice
12:30 – 13:15 : Lunch break
13:15 – 15:00: Part 3 - a combination of theory and practice
15:00- 15:30: Closure of the day; evaluation & Feedback
Speakers
Roeland Wessels
Roeland Wessels is founder of St. Anna Advies and combines over 20 years of communication knowledge with more than 25 years of veterinary practice experience.
Roeland graduated from Utrecht University’s Faculty of Veterinary Medicine in 1995. In 2000, he made the switch to the business world and was senior communication advisor at consultancy firm Schuttelaar & Partners in The Hague for almost seven years, followed by working at communication consultancy firm Imagro.
At the beginning of 2008, he started St. Anna Advies. Alongside this, he runs a successful pet clinic in Nijmegen with his wife. Together they have a daughter and a son. In his spare time, he is an enthusiastic water sportsman and do-it-yourselfer.
His academic title is DVM.
Registration Form
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